We are making efforts to increase the usage rate of Certified eco-friendly paper certified paper in all paper used for cosmetic boxes, cardboard boxes, pamphlets, etc. of NAKANO products. As of the end of 2020, 90% of cosmetic boxes and 60% of shipping cases use Certified eco-friendly paper certified paper.

NIn addition to Certified eco-friendly paper, recycled paper is also used for the cosmetic boxes of NAKANO products, and as of the end of 2020, 40% of cosmetic boxes use recycled paper.

As part of our efforts to build a sustainable business that is friendly to the global environment, we aim to reduce the use of disposable plastics and recommend refillable products.

We aim to use plant-derived bioplastic containers and resins containing recycled pellets that use sustainable raw materials instead of petroleum for containers and packaging. In addition, by adopting a container that uses green nano, which can reduce CO₂ emissions during combustion, it is possible to reduce the environmental burden and facilitate more suitable incineration after the container is used.

Product explanations and usage instructions are printed directly on the inside of cosmetic boxes of some products. We would like to increase the number of products that do not include package inserts.

As part of our efforts to build a sustainable business that is friendly to the global environment, we have abolished plastic bags for retail sales and replaced them with environmentally friendly paper products that use Certified eco-friendly paper and biomass ink with the aim of reducing our overall use of disposable plastics.

Biomass ink and vegetable ink are used for promotional materials such as pamphlets.

We have hairdressers and customers actually use the samples, and based on the results, we make further improvements to improve the completeness of the product. In addition, even after the product is launched, we have initiatives in place to improve product quality from customer feedback.

We repeatedly carry out our own performance evaluation tests, stability tests, safety tests, and antiseptic/preservation tests that we have developed over many years of experience to deliver products that our customers trust.

We strive to build a relationship of trust with our customers by delivering accurate information, which includes how to use our products.In addition, we have established an in-company system that can respond quickly to complaints and inquiries from customers.

We comply with the laws and regulations of product manufacturing and services, and deliver products that are trusted by our customers.

With a total quality assurance system from receiving raw materials to blending, filling, packaging, and shipping, we provide stable products that are trusted by our customers.

Aiming for mutual development, we hold regular interviews (information exchange meetings) with suppliers of raw materials, container packaging materials, and production contractors. By exchanging information on supply such as quality and delivery date, as well as industry information corresponding to environmental issues and social conditions, we can stabilize quality and jointly develop sustainable raw materials in line with the times.

Procurement staff understand basic procurement policy through in-house training, and comply with laws and guidelines regarding commercial transactions by taking training in Subcontracting Law. We also carry out responsible procurement activities from a global perspective, aiming for a sustainable society.
* Subcontracting Law: Law for fair transactions and protection of business interests

For potential new business, we will request an investigative report by an external research company and confirm that it conforms to our basic procurement policy before going ahead with the deal.

We will enhance digital content such as LIVE and on-demand seminars, and provide an educational support system suitable for the ‘new normal’ era, regardless of time or place. We will strive to improve the quality of communication with salons by utilizing LINEWORKS (a digital communication tool). Through our official LINE account, we will promptly deliver the latest industry information, product information, and other useful information to salons.

We will digitize the exchange of all business documents such as invoices, delivery notes, and contracts, and build a win-win relationship that will lead to operational efficiency for our business partners.

We will create new customer experiences, such as EC, together with salons and promote DX (digital transformation) in the beauty industry.

We will strive to develop digitally competent personnel through in-house training on IT literacy and digital marketing, and build an organization that can make digital proposals to salons.

We will create opportunities for various proposals to be made.

Our definition of a challenge = an action to be implemented. With business improvement in mind, the details of employee-led challenges are announced, and the [challenge] objectives are commended at the end of the fiscal year, and shared with all employees. By creating an environment in which the challenge itself is evaluated, regardless of the result, we aim to "build a corporate culture where suggestions can be made easily" and also lead to the development of people who can easily take on new challenges.

We have set up a space on our internal network where “inspirational and exciting" work-related thoughts and ideas can be freely shared. By doing this, we are striving to generate even more ideas and improve communication by sharing successful cases and new approaches with all employees.

We have created an environment where all employees can send message cards (communication tools that "visualize" gratitude in card form), which activates communication between individuals and departments. It is very important for employees to honestly communicate their feelings of "praise" and "gratitude", and we are working to foster this kind of culture.

Implementation of position and age-specific education and training, taking into consideration the employment journey
→ We will design training content according to career.
→ We will create a learning environment that suits each employee's style.

Creation of a system that allows employees to work flexibly and with high productivity according to their life stages
→Looking ahead to an ultra-low birthrate and aging society, we will consider a system that suits individual work styles.
Introduction of flextime system
Annual paid leave "hourly paid leave system"
Introduction of reduced working hours system (for childcare, aged care)
7 hours working hours per day (9: 00 ~ 17: 00)

We will expand the range of annual health checks.

BCP (Business Continuity Plan) introduced

・Prompt response to changes in laws and regulations
・In-house training on laws and regulations

・Countermeasures for external threats
・Construction of an optimal data management environment